Shipping policy

Processing Time
Orders are processed within 3–4 business days.
Processing times may vary during high-volume seasons or holidays, but we always aim to ship as quickly as possible.

Shipping Time
Once processed, orders typically arrive within 6–12 business days, depending on the destination and local carriers.

Order Confirmation & Tracking
You will receive a shipping confirmation email with details as soon as your order is dispatched. If you do not receive your order update information within 5 business days, please contact our support team at support@zolid.co

Damaged or Defective Orders
If your order arrives damaged, defective, or incomplete, we will take full responsibility.
Please contact us within 48 hours of delivery with clear photos of the issue, and we will arrange a replacement or refund at no cost.

Lost or Delayed Packages
If your package appears lost or significantly delayed, we will work directly with the carrier to resolve the issue. When necessary, a replacement will be issued.